I was able to buy an item on the FNAC website on Friday the 29th of May. I have ordered a shaver, but received totally something else... (Only the foil). No customer service. The collection in 1 day can be up to 4 days. I ordered a book in the shop which never arrived in the bookstore, I don't live in Lausanne so I had to make many trips in vain. I told the vendor, and not happy with my answer, asked me to record a video! As a person familiar with how this works, they were perfectly capable of correcting the address since it did not go to preparation.

That is not right! I placed a pre-order on April 28 for possible shipping on May 15. I'd never ordered from Fnac for delivery abroad, but since the product I wanted was out of stock here, I decided to try Fnac. Vous avez changé d’avis ? Quel est le prix de la Nintendo Switch Lite ? It has been five days since I ordered and nothing has happened to my status whatsoever. Still no refund.

I knew Fnac online reputation is bad so I went directly to the store in Paris. As other people said: I would give 0 stars if possible. They also didn't accept returns outside France and they offered me a voucher of one third of the value of my purchase.I will never buy from these thieves again.

I have not received any package at all and my money has been sent to the vendor.

The customer service is just not existing... Bad Customer Service & Untimeliness of order confirmations. Then I ordered the book online with a promise to deliver in 3 days. I tried to adjust it to no avail, so I reached out to customer care for help. Also since it was a preorder they could have placed it back in my basket for checkout. I was given no other information besides a shipment date (June 2nd) and that my order was in the process of validation. Its been 2 weeks and the book has never arrived. Advertised a higher spec computer then sent lower spec hoping I wouldn't notice.

Well, I received it this morning!! Fast and efficient.I ordered a book on Fnac.com and received it less than 48 hours later. Filter by: Filter by: Ray 2 reviews. fnac.com. Wish I could give them some negative stars. 6 days later and the tracking has not updated since it left the warehouse. I placed my order yesterday afternoon, so wasn't expecting to receive it for a few days. But without contacting me they issued me a refund (as well as more currency conversion charges) sop now I am without a ticket and several euros have been taken from my account. It finally shipped on June 2 with an estimated delivery date of 6/5. Quel est le prix de l'Iphone 11 Et 11 Pro ? I was really surprised to read the other reviews on here because my experience has been so different. © 2020 Trustpilot, Inc. All rights reserved. What a mess! Nouveautés Livre : 500 références avec la livraison chez vous en 1 jour ou en magasin avec -5% de réduction. En poursuivant votre navigation, vous acceptez la politique Cookies, le dépôt de cookies et technologies similaires tiers ou non ainsi que le croisement avec des données que vous nous avez fournies pour améliorer votre expérience, la diffusion des contenus et publicités personnalisés par notre enseigne ou par des partenaires au regard de vos centres d’intérêts, effectuer des études afin d’optimiser nos offres et prévenir les risques de fraude. I tried to purchase on Fnac for not using Amazon, but there is no point of comparison. What's worse is that they never emailed me stating that my order was canceled, they simply just updated my order on their website to cancel. They forced me to cancel my order and would not allow me to reorder saying no longer available! Great experience, otherwise ordering from (france) could be a little bit long.

Bienvenue sur la page Facebook de la Fnac ! I wrote to "Customer Service", they treated me ridiculously and didn't solve anything. Purchased an item in April that had a shipping day of May 22. In several cases an item shown as in stock is not. I contacted Fnac to mediate, and they told me that they would insist on the vendor, but they closed the ticket instead.

Terrible service impossible to speak to anyone or sort problem in their shop. fnac.com. FNAC and Chronopost are no help and still have no idea where my item is. My friend bought the same item with the same timeline and he received his 6/3, yet FNAC assures me there is no issue in my timing. This is thieving. A bit lame customer service, but it's very comfortable to find everything in one place.

It is difficult to navigate. they don't even respect their customers. Vos achats Fnac.be sont repris ou échangés pendant 15 jours sur notre site et en magasin Fnac. Write a review. Mario Et Sonic Aux Jeux Olympiques De Tokyo 2020. FNAC in Spain is a complete joke.Ordered a ticket for Madcool Festival that is not until Summer 2021 and said that I will pick it up from a store this month. Better to buy from flea market, at least you get what you pay for. Do Not Use this Website. www.

See business transparency Write a review Write a review Reviews 3,083 Write a review. This is a scam : no product received, no proof of delivery after an investigation was opened with Yen Express (the delivery company), and demands on the customer that were unacceptable (who has a scanner during lockdown working from home for pieces of ID?).

The Chinese vendor made no effort to prove delivery, and insisted I go to the post office to obtain a certificate of non-receipt!

20,947 were here. Quel est le prix du Huawei Mate 20 Lite ? The Customer service is UNA DESGRACIA!

It's really frustrating to wait that long (this item is a very "hot & popular" item that has been selling for hundreds of dollars more than MSRP, so I wasted these 5 days not looking anywhere else because I thought I had finally a confirmation in my order) only to get my order canceled, and even worse, to find out after refreshing the website, and not an email. it's been 5 times i follow their instructions to stop sending me their useless mail... they keep on coming in...l. Do not buy anythings from fnac If u call you have to wait 40 min to speak customer care and after without answer they cut ur call . MUCH better than Amazon! So this was in effect next day delivery.My parcel was managed by Chronopost and delivered locally by DHL, and the parcel tracking system was super accurate.Customer service was also great when I contacted them to add some delivery instructions for the courrier.So, all in all, this was definitely 5 stars, and I will definitely be ordering again from Fnac! FNAC … FNAC in Spain is a complete joke. Buy your tickets for all your favourite shows : concerts, comedy, parks, theater and more on Fnac Tickets.

Even the people over there are rude. Very bad customer service as if they don't care and are miserable working in fnac! I contacted the vendor and gave instructions on how to solve the problem, which did not work. Fnac.ch is a total disaster and so is their shop in Lausanne. they do not honour warranties. Very frustrated. Absolutely useless.