Their customer service is the worst I have ever met. I ordered a Apple HV adaptor on line which arrived as expected. Well, I received it this morning!! This is thieving. not only is the management dishonest, it trained it staff to be like them. I wish I could put a zero grade. Bought a samsung a50 in paris and the sales guy said it would be compatible in the north america - and it isn't! I had to pay the return shipment cost as they promised they will reimburse me. They insisted that I send it in to "repair" rather than return it, even though it is brand new and just opened. I ordered three items: one was damaged (the shipping box was safe, so they sent me a previously damaged item) and one was completely wrong. Almost fraudulent in their lack of professionalism. 20,298 were here. I contacted the vendor and gave instructions on how to solve the problem, which did not work. the worst store you can buy from.

I ordered TV on 25th of october it is still pending although it was written that i would get that in 1-2 days, i couldn't reach them in any way. They don't honour the warranty. I paid the price of a shaver for a useless foil. Absolute nightmare to get through to them. I'd never ordered from Fnac for delivery abroad, but since the product I wanted was out of stock here, I decided to try Fnac. Very frustrated. FNAC has some of the largest stores in France mainly dedicated to electronics, books, CDs etc.

FNCA has a consumer rating of 1.29 stars from 17 reviews indicating that most consumers are generally dissatisfied with their purchases. The books are on transit, so they can't give the money back. Fnac.ch is a total disaster and so is their shop in Lausanne. I had the scooter for 3 weeks and I paid $300. I bought the scooter on Oct 18,2019, and brought it into FNAC to fix it no Nov 15th, 2019 because I have a 2-year warranty and because it rained one day when I rode it the battery got water in it and FNAC will not fix it. My friend bought the same item with the same timeline and he received his 6/3, yet FNAC assures me there is no issue in my timing.

The Chinese vendor made no effort to prove delivery, and insisted I go to the post office to obtain a certificate of non-receipt!

After almost 3 months I didn't get the reimbursement of my book and shipment. it's been 5 times i follow their instructions to stop sending me their useless mail... they keep on coming in...l. Do not buy anythings from fnac If u call you have to wait 40 min to speak customer care and after without answer they cut ur call . Customer care is awful! It was shipped one month later but they sent another cheap book. Fnac.com is quite misleading as it's a French site target to fluent French speakers who live in France. My package was not marked as sent by the vendor and still fnac automatically flagged it as received. It's really frustrating to wait that long (this item is a very "hot & popular" item that has been selling for hundreds of dollars more than MSRP, so I wasted these 5 days not looking anywhere else because I thought I had finally a confirmation in my order) only to get my order canceled, and even worse, to find out after refreshing the website, and not an email. But without contacting me they issued me a refund (as well as more currency conversion charges) sop now I am without a ticket and several euros have been taken from my account. I knew Fnac online reputation is bad so I went directly to the store in Paris. The most common issues with FNCA are around customer service, which is not as good as expected by some customers. I had a bad experience at Fnac at airport CDG, we bought a small handheld and two earphones one was with Bluetooth the other without I wanted to change it and the guy get rude and unprofessional and did not let us buy anymore, my children were very sad and cried, it was at cdg at 10 45 am at terminal 2e, we said for the guy we will file a claim he said that he does not care. However despite their stated legal obligation to accept returns within 15 day without complaint or need for justification, they accepted the router, did not refund, but gave ma a 'bon' to purchase another router (but they have NO choice of routers. Achat en ligne sur Fnac.com: Produits culturels, techniques et ̩lectrom̩nager. And they have had it 10 weeks with no return! So this was in effect next day delivery.My parcel was managed by Chronopost and delivered locally by DHL, and the parcel tracking system was super accurate.Customer service was also great when I contacted them to add some delivery instructions for the courrier.So, all in all, this was definitely 5 stars, and I will definitely be ordering again from Fnac! They don't honour your privacy. For books, you cannot find better prices elsewhere in France (except for used books but this is a different kind of business), I bought a book in their site. Its impossible to get any redress from this company. I tried to adjust it to no avail, so I reached out to customer care for help. The site is continually out of date. Better to buy from flea market, at least you get what you pay for. First and last purchase from them let's hope a new better retailer comes in to the French market. BAD SCOOTER! I wrote to "Customer Service", they treated me ridiculously and didn't solve anything. I bought a laptop from FNAC online in April which is faulty. Stay safe with our COVID-19 guide. I shan't be buying online from them again. We’re in this together! A bit lame customer service, but it's very comfortable to find everything in one place. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Fnac.com is quite misleading as it's a French site target to fluent French speakers who live in France. Awful customer service. Bienvenue sur la page Facebook de la Fnac ! We use cookies for analytics, personalization, and ads. Because: 1) Nobody there (I mean none of the 20-30 people I've talked to during this time) speaks English or is willing even to try. I bought headsets that stopped working after 3 months. Don't buy nothing in fnac, they just want to take your money. FNAC in Spain is a complete joke.Ordered a ticket for Madcool Festival that is not until Summer 2021 and said that I will pick it up from a store this month. Retrait gratuit en magasin en 1 heure: DVD, jeux vidéo et jouets enfants, cd , musique, livres, ordinateurs, portables, appareils photo, enceintes connectées et bien plus encore ! Aide Fnac.com Vos questions les plus posées Attention Une erreur est survenue, veuillez réessayer plus tard. I've been having an adventure with a faulty tablet and their awful support. As of today, over a fortnight later, with a promised maximum delivery of 8 days, they have not arrived. Claim your listing for free to respond to reviews, update your profile and manage your listing. They told me the driver may have lost it. Very bad customer service as if they don't care and are miserable working in fnac! They don't answer any messages i have sent. Till today, 3rd of march, not only I didn't receive anything, but I didn't get any answer from them. This is a scam : no product received, no proof of delivery after an investigation was opened with Yen Express (the delivery company), and demands on the customer that were unacceptable (who has a scanner during lockdown working from home for pieces of ID?). Never seen such bad service, never order anything through them. And to top it off, I can't seem to find the contact button anywhere now that my order has canceled, so I can't even ask the reason of cancellation now.EDIT (July 8): I had finally gotten my money back as of a few weeks ago, if your order ever gets canceled, make sure you get your money back too. what can i do?? However one month later a further amount was just taken from my credit card account - supposedly relating to some sort of card which I had neither ordered nor do I want or need. I bought two books at 70 euros. my goodness, how am I showing him that the headset is not displaying music with a video! Learn how to stay safe during COVID-19 in our new guide: BAD COMPANY FNCA DO NOT BUY ANYTHING FROM HERE. The customer service is just not existing... Bad Customer Service & Untimeliness of order confirmations. It has been five days since I ordered and nothing has happened to my status whatsoever.