Find your reviews. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Travel Insurance. We can't recover it. Very happy They confirmed they definitely were. En amoureux ? All the reviews you’ve ever written on Trustpilot can be found in one place. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. The goods are good quality when they arrive. It was quick and easy and my products arrived within a week. Thanks Phil, Hi Rachel, I'm really disappointed to hear about the problems you've had with your order; please email me your sales order number and postcode at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll ensure whatever issues are currently unresolved are concluded for you right away. Categories Blog For companies. Votre expérience peut aider les autres à effectuer des achats plus éclairés. I made an order and paid for it 5 months ago. BE PREPARED TO LOSE YOUR MONEY IF YOU ORDER. Do not order from this company. The wax melts hold onto their fragrance for many hours. 1 review of Cozy Spa "The place was clean and nice. Recently bought something or had a service experience with a business? If you’ve not had a good experience with them, let them know and they’ll take care of you. Problem seems to stem from bad packaging and the haulage company returning these to Cosy and since then the item has disappeared but I am still expected to pay for it. Thanks Phil. I will definitely order again and recommend to family & friends. Log in to Trustpilot.com. They’re not responding to my emails. Travel Insurance. My husband and I enjoy a visit once a month (have been going for quite a while now). Wel een leencover die er niet helemaal bij past, zeker niet qua kleur. My emails sent to your address were all kicked back. It would have been five stars but the quality lets the clothing down a little.. will definitely order again. Wel een leencover die er niet helemaal bij past, zeker niet qua kleur. If you did place your order with us please email me your sales order number and postcode to me philip@cosydirect.com and include the text "Trust Pilot" in the subject field. Die leencover is vervolgens ook niet aan het liftsysteem gemonteerd, waardoor ik, met een zwakke rug, zelf de cover van de spa … The spa plug might be faulty. I immediately got in touch to state it was faulty and wanted to return it and cancel the rest of the order as I had completely lost faith in the company and the poor quality of product I received. Very helpful & quickly resolved a mistake I made with my order. Sent numerous emails to accounts as they are chasing payment and we are waiting for something back from them first and no response. I love having a wax melt and have bought these for myself and as gifts - there is a scent for everyone. Learn how to share your opinion and write a review on Trustpilot. Also, this is a house on legs, but there were no markings to show where to attach the platform to the pillars. I understand that Covid has led to disruptions for all businesses but feel that its really disappointing when emails are ignored. 3 personnes ont déjà évalué Spa Alina. there xl is a small .i sent it back costing me $27.99 to get back $200 and isent the tracking to them as they asked . Apprenez-en plus sur leurs expériences et partagez la vôtre ! All rights reserved. I just looked this company up on google reviews and this site on trust pilot came up. After 6 weeks having not received them I chased the company up who responded quickly stating that only one item was in stock and offered to send that out while they awaited the other items. I've had to chase you up multiple times, at times it appears the item went missing, was not in stock, and not dispatched because of, as they admitted:'' a slight delay in some of our order processing ''I missed a number of key appointments (filming schedule) waiting weeks for this to be delivered, when in fact it had not even been sent as was not in stock. I burn them for 5 hours roughly at a time. After 3 months I started receiving parts my order separately, but now at 5 months I just received an email stating the rest of my order wasn't in stock and would I like a credit note or refund. Recently bought something or had a service experience with a business? You are a company that not only cares about the customer but also gives back to the community as well! Terribly poor customer service. New Owner. There has been a lot of confusion between our Trust Pilot profile (Cosy Direct) and that of another unconnected company who are a fashion company based in the USA. Here at Cozy Spa … If you made your purchase from us please email me your sales order number and postcode at philip@cosydirect.com and include the text "Trust Pilot" in the subject field; if you however made your purchase from the other company I'd be grateful if you could please take down your review as we have no connection to them at all. I have placed orders of thousands of pounds for my employer. Please email me your postcode and some details of your complaint to philip@cosydirect.com and include the text "Trust Pilot" in the subject field, I'll personally resolve any outstanding issues for you. UPDATE 03/08/21: After I posted my initial review about an unsatisfactory experience, Cozy Earth reached out to me and offered a meaningful apology. Banks. It arrived earlier this week on a pallet which was placed outside the front door of my preschool and I had to unload it piece by piece on my own as I only had one other member of staff in (I was told the delivery window was 9-5 and I couldn't pay for an extra person all day just when I needed them for a short period but didn't know when). CosySpa. The masseuse was welcoming and friendly. When they turned up, they were silver all 21 of them. 3 personnes ont déjà évalué Spa Alina. Delete your review Note: If you delete a review, it's gone for good. Mooie spa, op zich heel tevreden, maar... de cover (het deksel) zat er niet bij. The goods were fantastic quality and just as shown on the Cosy social media accounts. Loved the experience with cosy homes from the beginning, great customer service and workers were fast and efficient Great service from beginning to end. Log in with your account details. dont order nothing from this sit dont order nothing from this sit . Good morning Rebecca, I'm so sorry to hear about the problems and the experience you've endured; if you can please let me have your sales order number or your postcode I can look in to this for you and ensure your refund is fast tracked through. Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. Read reviews. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Vi havde aftalt en fast pris så … Browse companies by category. 0 STARS IF I COULD. Good. New Masseuse... Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being. Apparently assembly instructions should have been sent to me via email when I made the purchase, but they hadn't come so I had to basically guess where everything went together, based on the drilled pilot holes for the screws and the one photograph on the website. In all it was a good experience. I suspect all the bad reviews here relate to a company called one cozy day. Thanks Phil. Banks. Perfect delivery and quality and packaging. Good afternoon Sasha, I'm sorry to heard of the issues; our customer service team leader has been handling your complaint personally and as of 3 working days ago we were of the understanding that everything had been resolved to your satisfaction, we've since learnt of some further problems and you'll be contacted by phone immediately to resolve these for you. Read, write and share reviews on Trustpilot today. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Easy to use website, amazing products, fast delivery, great service. No-one at Cosy can get to the bottom of the problem and no-one phones me back even though they say they will. I am so disappointed. Lees, schrijf en deel reviews op Trustpilot. Ben je het eens met de sterrenscore van Cotton Spa? The best part was the foot massage in the end, I literally slept and woke up with my own snoring noise. Since then, I’ve gotten numerous updates on my order, which should be delivered Wednesday. Lay-Z-Spa Miami Hot Tub, 120 AirJet Massage System Inflatable Spa with Freeze Shield Technology, 2-4 Person MSPAUK Tekapo Latest 2021 Mspa Portable Hot Tub Round Square 2/4/6 Persons Outdoor Bubble Spa Pool Jacuzzi Inflation Smart Filtration, UVC Sanitization Technology, 36 … Thanks Phil. And I will always recommend Cosy Aromas! Hi Asya, there's been a lot of confusion recently between us and an unconnected company, we're Cosy Direct, we're based in the UK and we supply learning resources to schools and nurseries, the other company is a fashion company based in the USA and has no connection to us. Hi Rebecca, I'm really sorry for the delays to your order and the experience you've endured. Good morning, I'm sorry to hear about the problems with your order, if you can please email me with your postcode and sales order number at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll personally assist you with this. A cosy place to visit, to rest and recharge your batteries. Cosy Aroma superior to others! I’ll definitely be using again. Write reviews. Specialties: Cozy Spa is Grand opening . Mooie spa, op zich heel tevreden, maar... de cover (het deksel) zat er niet bij. Be careful how seriously you take customer reviews on these brand new review sites like TrustPilot.com, G2 Crowd, and TestFreaks.com. The pilot holes had been drilled on the wrong side of one of the parts. Vibe Cosy came up in a search on Google. Click Post your updated review to publish the changes. 3 personnes ont déjà évalué Spa Alina. Read reviews. I had a shoulder pain and she worked on that well. And because of that, my trust pilot review and rating of one must reflect this. Well done to the team! I have emailed several times to enquire about delivery timescales and to request a refund if the order can’t be fulfilled but am getting no response. The spa great delivery instructions could have been better The spa is great the only area for improvement is the delivery. TrustedCompanyReviews.com and Guardian Money recently uncovered hundreds of fake […] i placed my order,when i ordered i ordered an xl to make sure it would fit . © 2021 Trustpilot A/S. I sent 4 emails requesting information and a refund and never got a response. Thank you! If your experience is regarding our company please email me your order number and postcode to philip@cosydirect.com and include the text "Trust pilot" in the subject field, I'll take care of everything for you and ensure that any outstanding issues you may have are resolved right away. If your review is based on the other business I'd be grateful if you could please remove it from our profile. 1 people have already reviewed Cosy Home. Thanks Phil. They said it was delivered. Behind every review is an experience that matters. Cecily Townhouse Day Spa, is a lovely little find in Berkhamsted. In the end we had to purchase the items from elsewhere. Brilliant service love the scents they smell amazing and arrived very quickly thank you. If your experience is about our company please email me directly on philip@cosydirect.com include the text "Trust Pilot" in the subject field, let me have your order number & postcode and I'm sure I can resolve everything for you; if however your review is for the fashion company in the USA I'd be grateful if you could please remove this review. Optez pour une soirée magique chez vous grâce à Cosy Spa ! Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. New Masseuse... Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being. Find companies. Lovely selection and an inspiration to any small business!! I gave you 4 out of 5 stars because I couldn't identify THE chocolate/ orange scent. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. New boiler works great and new insulation will save me money in the winter Cecily Townhouse Day Spa. Easy to order, great to get samples to try & a fabulous product. The person I liaised with previously has ignored my email and I still do not have a refund after 3 weeks. Super fast service ! Read, write and share reviews on Trustpilot today. It’s not very enchanting. Envie de surprendre un de vos proches ? I am still waiting for goods placed in December which I am being chased for payment. The rating of the SPA is well within the current rating of a regular household socket. VIP Access allows you to read all the hidden content within member-submitted reviews AND gives access to private VIP-only forums in each city. Læs om deres oplevelse, og del din egen. Read, write and share reviews on Trustpilot today. Achter elke review gaat een unieke ervaring schuil. Thank you Cosy House for your amazing quality sheets and pillows that are 100% luxury without the big price tag. Extremely slow service, Waited 6 months for an order that I never received, then requested a refund and still haven't got it. I've even had to chase them up for the refund when it did arrive. Otherwise, great customer service and the other scents I purchased were great!!!!! Absolutely A1 customer service , and the products are amazing , I’ve used loads of different wax melts but these are the best company for long lasting scents and I won’t use anyone else ! My sticking point now is the accounts team does not respond to emails. Read about their experiences and share your own! 3 personer har allerede anmeldt earthlycosy.com. Find companies. Discount codes given as aThank you to the customer which is wonderful. I am a #foreverfan of Cosy House! From your Trustpilot user account, find a history of your reviews and manage them. 2.The socket itself looks like it may have been in use for a good … Would be great to get acknowledgement when joining VIP as I was unsure if my payment went through & what happened next. Die leencover is vervolgens ook niet aan het liftsysteem gemonteerd, waardoor ik, met een zwakke rug, zelf de cover van de spa … NO RESPONSE TO EMAILS - IGNORES CUSTOMERS. I will be ordering more in the future!!!!! I asked them to whom because it never came to my address! Customer services are shocking. Bekijk wat 86 klanten hebben geschreven en deel je eigen ervaring. 60 personnes ont déjà évalué Cosy. We're all about consumer reviews. 671 likes. no response from the company... what a disappointment, Poor delivery and 5 months until told items were not in stock. Two days later and I still haven't heard anything. Very poor company and will not be using them again! Much love , Just received my sample boxes love all the smells they last sooooo much longer than other places ive brought melts from, also recived my limited edition box still to try any of the melts as so many others to use first but the room spray is amazing a really strong smell.❤ thank you, Loving the new scents & the room spray is amazing . Hi Ellen, I'm sorry to hear about the problems. Again I heard back quickly apologising and saying it was not financially viable for them to collect but they would cancel my order and refund everything. Your customer service is top notch with quick response times, thorough and so very thoughtful. I called their customer services twice to check that the jugs I ordered were white (like the picture on their website). If your review is regarding our company please email me at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll assist you; if however your review is regarding the other company I'd be grateful if you could please remove it from our profile as they have no connection to us. Categories Blog For companies. Hi. The ladies are friendly, helpful, polite and very accomodating.